Is Charlestown Casino Open Now

• Is Charlestown Casino Open Today
• Is Charlestown Casino Open Now Open
• Is Charlestown Casino Open Now 2020
• Is Charlestown Casino Open Now Today
• Is Charlestown Casino Open Now 2019

statement by scott saunders, vice president & general manager, on the reopening of hollywood casino at charles town races

Social Distancing

Charles Town Sportsbook is now open at the Hollywood Casino in West Virginia. Hollywood Casino already established itself as a trustworthy brand and there is a long horse racing tradition in Charles Town. This makes us very excited to visit the Sportsbook at Charles Town! Hollywood Casino Charles Town gambling and amenities. Hollywood Casino Charles Town has all of the trappings of a major casino in any locale. The casino offers its patrons almost every option that you might find in Las Vegas, Atlantic City, or any other major casino hub. There are over 2,500 slots on the casino floor. The slots range. Hollywood Casino at Charles Town Races, Charles Town: 'Do you have 5$ and 10$ minimums blackjack tables' Check out 10 answers, plus see 1,169 reviews, articles, and 57 photos of Hollywood Casino at Charles Town Races, ranked No.2 on Tripadvisor among 29 attractions in Charles Town. Our experience was very pleasant. Our room at the Inn was clean and comfortable. We enjoyed a delicious steak dinner at the Skybox Sports bar overlooking the casino, then had an experience in the casino to which I give a 5 star response: I got up from a slot machine Saturday night and left my cash-out voucher (nearly $300) behind. Hollywood Casino in Charles Town draws about 2.5 million visitors annually to its slots, table games, sports betting, racetrack and entertainment events, according to the company’s website. Before the coronavirus shutdowns, Jefferson County’s six local governments had projected to collect about $4.5 million in total gambling tax revenues.

• The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
• Slot machines will be configured to meet social distancing requirements.
• Table Games will have a maximum occupancy based on type of game; masks are required to play table games. There will be limited types of games available.
• Live music, entertainment, convention, and banquet services will remain suspended.
• The Inn at Charles Town has reopened.
• There will be no large drawings, tournaments, or special events.
• Skybox Sports Bar, Final Cut Steakhouse, and The Eatery are open.
• The H Lounge is temporarily closed for entertainment.
• The Poker Room and Valet are temporarily closed.
• The Sportsbook is now open daily.

Health & Safety

• Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to their shift.
• Based on the Executive Order by Gov. Jim Justice, and in order to help reduce the spread of COVID – 19, Hollywood Casino at Charles Town Races will be requiring all persons in public areas to wear a mask covering the face and nose.
• Slot machines will be thoroughly and regularly cleaned throughout the day. We have implemented similar protocols for table games.
• Sanitizer stations have been installed on the casino floor and are readily available throughout the facility.
• We deploy a fog machine to disinfect and sanitize every night.
• Smoking, including vaping and e-cigarette use is currently not allowed in inside the casino. We have designated smoking areas outside at the Valet entrance and in the East garage.

FAQ

What are your hours of operations?
The Casino will be open from 8 a.m. – 4 a.m. each day. We will close from 4 a.m. – 8 a.m. to sanitize and disinfect the facility. Entrance into the casino will end at 3:30 a.m.

How do I enter the casino?
Traffic to the casino will enter from Rt-340 and from 5th Avenue onto Hollywood Boulevard and will be directed to the East Garage.

What if I have an oversized vehicle that does not fit in the parking garage?
Please park across from the casino in the lot on Finish Line Avenue and enter through the East Garage entrance.

How can I find the wait times to enter the casino?
Wait times will vary based on time of day and day of week. Currently, we have no wait times during the weekdays and very little wait times on the weekends. We cannot provide updates on wait times in real time.

Will we honor expired driver’s licenses and ID’s because of closed DMV’s?
Expired Drivers Licenses will be accepted if the expired date is February 1, 2020 to current. This is subject to change based on DMV requirements

Will my temperature be taken before I enter the casino?
Yes.

Do I need to wear a mask to enter?
Yes, masks are required per the Governor’s Executive order. Mask must cover the nose and mouth.

Is smoking allowed?
No, smoking is not permitted inside the casino at this time. Smoking is allowed in designated areas outside the Valet entrance and in the East garage.

What dining outlets and bars are open?
Currently Joe and Dough, The Classic, and Zen are open with limited menu options and hours. Social distancing protocols will be observed in the ordering and dining spaces. The Skybox Sports Bar and Final Cut Steakhouse are open. The Charles Town Drafthouse and H Lounge Bar are open for complimentary soda, water and coffee as well as the ability to purchase alcohol. Beverage service on the floor will be limited.

What Table Games are available?
Currently we are offering Blackjack, Mini-Bacc, Spanish 21, Rapid Roulette, 3 Card Poker*, 4 Card Poker*, Pai Gow Poker*, Let it Ride*, High Card Flush*, Heads Up Hold’em Poker*, and Craps. Craps has limited positions available and reservations are taken at the table. Minimums vary by day and game type. Masks are required to play table games. *Cards are dealt face up.

Is the Poker Room open?
No. Per the reopening guidance from the State of West Virginia, we are only to allow table games where the cards are not touched by the guests, therefore the poker room is not authorized to operate at this time.

When will spectators be permitted to watch Horse Racing?
The first-floor grandstand has reopened for live racing and simulcasting operations. Spectators can now watch live horse racing. Live racing will continue to be held at Charles Town on Thursday, Friday and Saturday evenings with a first race post time of 7 p.m. At this time, all guests must access the property through the East Garage entrance, therefore all guests must be 21 or over to access racing.

Is the Sportsbook open?
Yes. The Sportsbook is now open daily. The self-betting kiosks are open from 8 a.m. – 4 a.m. every day.

Can I still get a hotel room?
The Inn at Charles Town has reopened with a limited capacity

Will the Shuttle Bus be running?
The shuttle bus will run hourly from The Inn at Charles Town to the Bus Entrance.
Shuttle Bus Hours of Operation:
Monday – Thursday: 12:30 p.m. – 8 p.m.
Friday – Sunday: 8:30 a.m. – 4 a.m.
The shuttle will not make stops at any other local hotels and will only transport registered guests of the Inn at Charles Town at this time. The shuttle will be disinfected after each trip. Masks are required.

Will there be concerts and live entertainment?
Currently, there will be no live entertainment at the H Lounge. Tickets for concerts that have been postponed or rescheduled are valid for the new date or you may contact Ticketmaster for a refund. Updates on future Event Center entertainment can be found on our website under the entertainment tab.

Can I still get self-serve drinks?
No. Self-serve drinks will not be available. Drinks may be purchased from the open dining outlets, bars, or beverage servers. Complimentary water, soda and coffee will be available from cocktail servers and at the bar locations.

Will there still be complimentary drink service on the casino floor?
No. Complimentary drink service will only be available for Elite and Owners Club tier level guests at this time. Alcohol may be purchased from cocktail servers or at the H Lounge and Charles Town Draft House.

Will my mychoice card, mycash, or tier level be expired when I come back?
No. Your mychoice card and mycash will both be valid. Your tier level will be the same as before we were ordered to close on March 16, 2020. Though your mychoice card may show an expiration date of 3/31/2020 you DO NOT need to get a new card printed, it will still work just as it did prior to the closure.

Masked patrons lined up outside Oaklawn Racing Casino Resort's main entrance Monday morning waiting for the casino to reopen after being closed for nearly two months due to the COVID-19 pandemic.

Oaklawn General Manager Wayne Smith described the last two months as being 'very surreal,' during a news conference held prior to Monday's reopening.

'It has been a (financial) hit, for sure,' said Smith, who wore an Oaklawn-branded mask. 'It's a huge loss in revenue, loss in tax money to the state and the city, but you've got to do what you've got to do. These times are unprecedented times, but we're in a position now that hopefully we get back up and running and get things going; we've got a nice line out here and as long as we do it in a safe manner and people adhere to our protocols, we'll be in great shape.'

Smith said although being closed to patrons the past two months, Oaklawn was still able to hold its 2020 racing season without spectators, which allowed it to 'practice and perfect' safety protocols that will now be used in the casino.

'Over the last month we spent a lot of time creating a protocol and a reopening strategy that thankfully the governor and (Arkansas Department of Health Secretary Dr. Nate Smith) approved, which allowed us to open today,' Wayne Smith said. 'As guests come in the building they're going to see a lot of different things.'

Is Charlestown Casino Open Today

He said all guests will have to be masked, have their temperatures checked and present an ID upon entering the building through the main entrance.

'When they get on the floor they'll see a lot of signage,' Smith said. 'One of the main things that we are doing, which is different from what we've done in the past, (is) nonsmoking.'

In addition to these precautions, he said social distancing will also be practiced in the casino.

'They'll see lines on the floor, Plexiglas on the counters, things like that,' Smith said. 'It's going to be a little bit of an eye-opener. Casinos around the country are not opening with requiring masks for guests, but we believe it's the right thing to do right now.'

Oaklawn reopened at 33% of its capacity.

Hot Springs Fire Chief Ed Davis told The Sentinel-Record on May 13 that fire and building codes allow up to 7,165 people on the casino floor. At 33% capacity, that would allow around 2,364 people on the casino floor. That occupancy figure, however, only includes the casino, not restaurants or service areas associated with the restaurants, according to Davis. Those areas have their own occupancy ratings. The casino area is classified as an assembly occupancy.

Oaklawn Media Relations Manager Jennifer Hoyt said last week operating at a 33% capacity will allow the casino to 'social distance properly along the guidelines set forth by the governor.'

Visit Hot Springs CEO Steve Arrison said on May 14 that regardless of the 33% operation capacity restriction for Oaklawn, he still thinks its opening will positively impact tourism numbers.

'We get a lot of questions about Oaklawn and when they are going to reopen, so that's very good news (that they are reopening) and hopefully we'll get them to 100% very soon, as well,' Arrison said.

Smith said city and county officials were part of the process of delivering the safety plan to the Arkansas Department of Health.

'As it was going through the process of the health department, reviewing our plan and improving it, (city officials) also were looking at it and they're comfortable with our plan and supportive of our plan.'

Ultimately, Smith said operating at 33% is 'fine' for them.

'We're not really worried about the number of people, quite honestly,' Smith said. 'What we want to make sure is that our facility and our guests and our team members are safe and everyone is doing it in a socially distant manner, so we're going to be monitoring it on that front.'

He said if they feel the casino is not handling social distancing appropriately, they will ultimately 'shut the doors' and wait for the pandemic to dissipate. However, he said if social distancing is conducted the 'right way,' there won't be 'many safer places than maybe a hospital in coming to Oaklawn.'

'We brought in all of our security folks ... to maintain the cleanliness of standards that we have and that we put into the plan,' Smith said. 'We also have all of our security, so a lot of our folks are going to be walking around. Quite honestly, every one of the team members who we brought back they are essentially going to have to be social distancing policing the floor. So I'd say it's a monumental task, but all of our team members are up for that task.'

Without knowing when Phase 2 will begin or what it will entail, Smith said he thinks masks, social distancing and temperature checks will be in the foreseeable future.

He said if Oaklawn has to continue to take precautions to the extent Phase 1 requires for a long period of time, they will, but they do not want to.

'Because one of the things we have implemented here is we don't have any entertainment through the month of June, we have no promotions through the month of June, so there's a lot of things that we would love to get back to doing,' Smith said. 'These buildings are built for entertainment and fun, so to the extent we could get back to that, that would be preferable, but we will follow whatever the guidelines are and we will likely exceed these guidelines.'

Oaklawn, in a news release last week, said it had submitted a plan to operate the casino and food and beverage outlets in accordance with the guidelines set forth by the Arkansas Department of Health, which include the following:

• Adjusted casino hours will be 9 a.m. to 3 a.m. Sunday through Thursday and 9 a.m. to 5 a.m. Friday through Saturday.

• The main/front casino entrance will be the single entrance for guests.

• All guests and team members will be required to have noninvasive temperature checks as they enter the facility. Anyone presenting a temperature at or over 100 degrees will not be permitted inside the building.

• Guests will be asked to show ID upon entering should contact tracing be required.

• Guests will be required to wear masks at all times.

• Team members will wear masks at all times.

• Shuttle service will continue with limitations on the number of guests per shuttle.

• Guests will be limited to every other slot machine to ensure social distancing.

• Live blackjack games will be limited to every other seat and no more than three players per table.

Is Charlestown Casino Open Now Open

• Live craps will be limited to three players per side of each table.

• Live roulette will not be opened at this time.

• Smoking will not be allowed anywhere inside the facility, including the casino.

Oaklawn also said it has continued to meet and exceed CDC and local/state health guidelines for cleaning and sanitizing protocols, including the following:

• The facility has undergone a series of deep cleanings in all areas.

• Oaklawn will increase the frequency of cleaning all public areas during the day.

Is Charlestown Casino Open Now 2020

• The casino will be electrostatically disinfected nightly when it is closed.

• Oaklawn has added additional hand sanitizing stations in all public and office areas.

• Prominently displayed signage regarding social distancing, health and hygiene for guests and team members throughout the property, porte cochère, shuttles and waiting areas.

• All team members will receive training on COVID-19 safety and sanitation protocols.

Is Charlestown Casino Open Now Today

The Race & Sports Book room and kiosks will remain closed 'for the time being,' the release said.

Is Charlestown Casino Open Now 2019

Local on 05/19/2020